TRIALOGUE (PTY) LTD
Last updated: 17 April 2023
We respect your privacy and your personal information and for this reason, we will take all reasonable measures, in accordance with this Policy, to protect your personal information to keep it confidential, even when you are no longer our client.
We will maintain the confidentiality of your personal information and comply with the Protection of Personal Information Act 4 of 2013 (POPIA) when processing your personal information.
This policy applies to all of Trialogue’s directors, employees, contractors, IT (Information Technology) service providers and anyone who has permanent or temporary access to Trialogue’s systems, hardware, data, and information provided to Trialogue and its employees, contractors and consultants from all parties (employees, job candidates, customers, suppliers, partners etc.).
- INTERPRETATION AND DEFINITIONS
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
- Company (referred to as either “the Company”, “we”, “us” or “our” in this Agreement) refers to Trialogue (Pty) Ltd with registration number: 2000/007930/07
- Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
- Country refers to: South Africa
- Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate our products and services, to provide our products and services on behalf of the Company, to perform services related to the Company.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to Trialogue’s websites, accessible from https://trialogue.co.za/, https://trialogueknowledgehub.co.za, https://academy.trialogue.co.za/
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
- COLLECTING AND USING YOUR PERSONAL DATA
TYPES OF DATA COLLECTED
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
Usage Data is collected automatically when using our website. Usage Data may include information such as your device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access our website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
We may also collect information that your browser sends whenever you visit our website or when you access our website by or through a mobile device.
Information from Third-Party Social Media Services
The Company allows you to access our website through the following third-party social media platforms:
If you decide to grant us access to a third-party social media service, we may collect personal data that is already associated with your third-party social media service’s account, such as your name, your email address, your activities or your contact list associated with that account.
Tracking Technologies and Cookies
- Web Beacons. Certain sections of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
We will never save any personal information, including login details or other personal information on your computer.
USE OF YOUR PERSONAL DATA
The Company may use Personal Data for the following purposes:
- To provide and maintain our products and services, including to monitor the usage of our websites.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products or services you have purchased or of any other contract with us through our website.
- To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or services.
- To provide you with news, special offers and general information about products, services and events which we offer unless you have opted not to receive such information.
- To manage your requests: to attend and manage your requests to us.
- For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing and your experience.
RETENTION OF YOUR PERSONAL DATA
The Company will also retain usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website or we are legally obligated to retain this data for longer time periods.
TRANSFER OF YOUR PERSONAL DATA
Your information, including personal data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
DELETE YOUR PERSONAL DATA
You have the right to delete or request that we assist in deleting the personal data that we have collected about you by contacting using the details listed below.
You may also contact us to request access to or correct any personal information that you have provided to us.
Please note, however, that we may need to retain certain information when we have a legal obligation or lawful basis to do so.
DISCLOSURE OF YOUR PERSONAL DATA
Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with our products and/or services
- Protect the personal safety of users of the service or the public
- Protect against legal liability
SECURITY OF YOUR PERSONAL DATA
Trialogue will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. The company will store all the personal information in secured environments, for example on secured servers in a protected data centre.
The security of your personal data is important to us but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
To deal with Cyber Security and Data Privacy, our IT Service Providers responsibilities includes managing cyber security as a capability as well as data management with the aspects of data privacy and extended data security and privacy which is enabled through IT security software.
Trialogue takes the privacy of children very seriously. Our products and services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. Children under the age of 18 years should obtain their guardian’s consent before providing / submitting any personal information about themselves on the Trialogue website.
If we become aware that we have collected personal data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.
If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.
A child is a person who is defined as a child by a country’s legislation, and who has not been recognised as an adult by the courts.
Links to Other Websites
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
- By email: firstname.lastname@example.org
- By telephone: +27 (0)21 671 1640 / +27 (0)11 026 1308