Case study: Trialogue review of the V&A Waterfront’s integrated thinking

The V&A Waterfront’s sustainability committee had been grappling with how to establish a common understanding of sustainability and integrated reporting across the organisation. Trialogue was engaged to assess the V&A Waterfront’s level of integrated thinking using the assessment tool developed by Trialogue.

Case study: Review of Sea Harvest’s integrated thinking

Sea Harvest engaged Trialogue to run an assessment using their integrated thinking assessment tool. The assessment identified several actions that would provide greater transparency on Sea Harvest’s sustainability integration process. These included some expanded disclosure and clarifying of issues presented in the report.

Case study: Airports Company South Africa integrated reporting

Trialogue works with ACSA on its integrated thinking and reporting, focusing on an integrated approach to sustainable business that meets both national and international development goals, including that of transformation.

Case study: Altron integrated reporting

Trialogue has assisted Altron to integrate a sustainability strategy into its annual integrated reporting process. “By improving and integrating sustainability objectives into the group’s set of strategic priorities, the reporting process has evolved into a natural step of measuring and reflecting on the One Altron strategy,” said company secretary W K Groenewald.

King IV: Embracing integrated thinking

Trialogue director Cathy Duff interviewed Mervyn King, chairman of the King Committee on Corporate Governance, about his book Integrate (written with Leigh Roberts), and the importance of integrated thinking and good governance.

Integrated thinking: an application of an integrated thinking model

This paper establishes the firm link between integrated thinking and integrated report quality while outlining the benefits of and barriers to integrated thinking.

Integrated Thinking & Strategy: State of play report

This 2019 report by the International Integrated Reporting Council (IIRC) examines the emergency of integrated thinking, tools that enable it, advice on how to implement it, and next steps in developing an integrated thinking model.

Integrated thinking: Value Reporting Foundation

This digital resource examines how integrated thinking leads to integrated decision making and actions that consider the creation, preservation or erosion of value over the short, medium and long term. It presents the benefits of integrated thinking and provides case studies that illustrate this.

According to the <IR> Framework, integrated reporting presupposes integrated thinking. The integrated report should reflect the status and outlook of processes, systems, achievements and plans for holistic value creation. However, whereas there are well-developed frameworks to guide integrated reporting, the process for the adoption and embedment of sustainable and responsible business practice is less well defined. As a result, the depth of integrated thinking frequently lags the messaging of the integrated report.

Through its integrated and sustainability reporting service offering, Trialogue has experienced first-hand the problems that emerge when integrated thinking is not embedded into an organisation. In response, Trialogue developed a framework to assist organisations in integrating sustainability and responsible business practice within their strategy, decision-making and business operations.

The framework can be applied as a gap analysis tool, based on public reporting, or through additional engagement with a business. The analysis serves to identify levels of adoption and to frame a roadmap for advancing integrated thinking practices. This can be set out as a sustainability strategy and roadmap that combines aspirations, priorities, capacity and resources, and timelines. It also enables a company to identify ‘quick wins’ and make conscious choices about where practices are to be improved and over which time period.

The framework is built on five principles and associated indicators.

Read more at or see our brochure at


The business case for integrated thinking

In April 2021, Trialogue and the Chartered Governance Institute of Southern Africa (CGISA) held a webinar that explored unlocking the potential of integrated thinking, going beyond compliance and applying it holistically within an organisation.

Integrated Thinking



Integrated thinkingwebinar

Trialogue and the Chartered Governance Institute of Southern Africa held a webinar that explored unlocking the potential of integrated thinking. Read more.



Integrated thinking is essentially a framework for integrating a company’s purpose with its business model.
Read more.


Read more about Trialogue's Integrated Thinking Framework, which is built on five principles and associated indicators.


Information and external links on the Trialogue Knowledge Hub are provided for informational purposes only; these links do not constitute an endorsement or an approval by Trialogue.

Read more: Integrated Thinking

About Trialogue

Trialogue is one of only a few consultancies in South Africa that focus exclusively on corporate responsibility issues. Over 17 years of experience puts us at the forefront of new developments in sustainability and corporate social investment (CSI).

We are a 51% black-owned company and the southern African Local Authority of the CECP Global Exchange.